FAQ

Q: What if I have some questions/comments about your website?
A: Destination Canada is always eager for your feedback and input. Please contact us here.

Q: How can I remove my name from your mailing list?
A: Destination Canada [DC] is committed to respecting your personal privacy. If you no longer want to receive marketing or communication by e-mail, simply click on the unsubscribe button and we will remove your name and e-mail address from our lists.

Q: What do I do if I have technical problems?
A: Contact your CTC Travel Trade Manager.

Q: What if I change my place of work?
A: Visit the Manage Account page.

Q: What if I change my email address?
A: Visit the Manage Account page.

Q: What if I forget my password?
A: Please click here to reset your password.

Q: Can I do CSP from different computers?
A: Yes, you can; just remember your login information.

Q: What if I don’t pass the test?
A: You will be allowed to take the tests twice in one sitting. If you do not pass, there is a short waiting period before you can retest.

Q: What is the passing grade?
A: To pass the CSP and gain certification, you must get a minimum score of 80 per cent on each module quiz.

Q: What will I be tested on?
A: You will be tested on the material in the module you are completing. You will not be tested on general knowledge not included in the module, nor will you be tested on material that is presented in the resource material. Resource material is accessible after you have passed the module quiz.

Q: Why is there a test?
A: To become a Canada Specialist and enjoy its benefits, we must ensure that agents have a certain knowledge about Canadian experiences before full accreditation is granted.
Destination Canada takes the CSP accreditation seriously and aims to ensure consumers gain value in visiting Canada Specialist agents.

Q: What if I want to learn about Canadian wildlife viewing experiences before geography?
A: You must complete the two mandatory modules - Travel Information and Geography - before beginning the experience-based modules. Then you can take the remaining modules in whatever order you like.

Q: What if I don’t have time to finish the module in one sitting?
A: No problem, the program will remember where you left off.

Q: Why are there only certain countries that offer full benefits?
A: Destination Canada identifies key markets yearly and is bound by decisions from its Board of Directors and stakeholders to invest only in those markets.

Q: Do I get the benefits if I register for CSP and am not in active countries?
A: If taking the CSP outside of the active countries, you will be able to print a CSP certificate. No other benefits will be available to you.

Q: Can I take the CSP if I am not in one of the countries where the program is officially offered?
A: Yes, but only in English. You will need to enter the program through the International site and you will not receive the program benefits.

Q: Where is the CSP officially offered?
A: Destination Canada offers the program in the USA, UK, Australia, France, Germany, Mexico, Brazil, South Korea, Japan, China, India. Full benefits apply to these markets only.

Q: How frequently do I need to update my CSP certification?
A: You will need to refresh your accreditation annually by completing a new module.

Q: How long do I have to complete the CSP program?
A: The faster you complete CSP, the faster you'll have access to its benefits. You have one year to complete the CSP program. You will receive a reminder if your account has been inactive for three months.

Q: What are the requirements to take this Canada Specialist Program?
A: You must be a registered travel agent and agree to the program terms of use.

Q: Why am I asked to register?
A: Because you will receive certification and benefits. You will be recognized within the travel trade as a Canada Specialist.

Q: What is CSP?
A: The Canada Specialist Program is an educational tool designed by Destination Canada to train travel trade professionals like you about travel to Canada